Force Communications Suite Call Handlers

Gwent Police
Police Staff
Protective Services
Force Communication Suite
Gwent Police Headquarters
£19359 - £22833
Part Time

The full recruitment process including application form, assessment centre and interview can be conducted in Welsh or English depending on candidate’s preference. To support candidates applying in Welsh it is suggested that you change Language to Welsh on the Jobs Posting Board

Force Communications Call Handlers are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the call handlers are also responsible for recording crime in accordance with national standards. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people. These posts are part time at 25 hours per week however please note the initial training is full time. This is detailed within the information pack.

We are proactively recruiting for Welsh Language speakers in order to support the organisation in meeting demand from the public and compliance with Welsh Language Standards.



Assessment Centre : Welsh Language 15/10/20 & English Language 16/10/20 (possibly 15/10/20 in addition)

Interviews = Welsh Language 2/11/20 & English Language 2/11/20

Planned start date = 11/01/2021

Please refer to the job description and evidence each area of the person specification that states application form next to it and the word count for each section.

Please state the title of the area you are evidencing and provide the evidence in the following box. To add the next area, select add another instance for each area that is required as stated on the person specification.

Please also refer to the candidate guidance on the website that provides more detail on how to  structure your response.

We pay a Living Wage to all our employed staff and agency staff who work with us.

This opportunity is closed to applications.