Digital Devices Trainer

Job Title: DSD Digital Devices Trainer, Scale 6/SO1

Based At:  HQ, Bridgend (with field-based work across Gwent Police and South Wales Police)

DSD Digital Devices Trainer – Digital Services Division

We are looking for someone to #JoinUs as a Digital Devices Trainer in the Digital Services Division, working across Gwent Police and South Wales Police.

Could you be who we are looking for?

The main purpose of the role is to train and transform new technological solutions into the workplace so that maximum benefit is achieved in the use of new policing technologies by police officers and staff. We are particularly looking for an individual who can lead our Microsoft 365 user-training provision across Gwent Police and South Wales Police, as well as other digital projects and solutions from across Digital Services Division.

The role will provide hands-on technical support to all officers and staff on the operation of the technology they use to perform their roles successfully.  As well as traditional classroom- based tuition, the role will involve facilitating user groups in the operational arena to broaden understanding and acceptance of the benefits of policing technologies.

Although this is a South Wales Police position, it is jointly-funded by Gwent Police and South Wales Police, and therefore visibility across both forces is a mandatory undertaking of the role.

Due to the nature of the role, travelling will be required regularly across Gwent Police and South Wales Police, as well as occasional travel for conferences/events outside of the force area.

About the team/Department you will be joining:

• The Digital Services Division (DSD) delivers a joint digital strategy across Gwent Police and South Wales Police to enable both forces to develop and implement new ways of working and deliver policing to our communities.
• There are four branches within DSD and the Digital Device Trainer role will sit within our team of six DSD Trainers, which forms part of our Research, Development and Transformation branch of DSD.
• Our office is based at South Wales Police Headquarters in Bridgend, but we offer a hybrid working policy which supports working from your home.
• Trainers are expected to spend a proportion of their time in Police Stations in both Gwent Police and South Wales Police to increase the visibility and accessibility of trainers to front-line teams across both forces.

About the role and your key responsibilities:

• The role will involve leading on our training provision for Microsoft 365 applications and products to end-users, including providing hybrid training which has been adapted for the needs of departments and users across both organisations.
• In addition, you will both lead and support the training of other digital platforms/solutions produced within the Digital Services Division, such as mobile apps that our eServices developers have worked on.
• You will attend various meetings as part of your day-to-day duties to understand the progress of solutions that are currently in development, ensuring that training provision for the solution is part of the project plans.
• As well as in-person and online training, there will be an expectation to produce both written and video guides for our digital solutions.
• All of our DSD Digital Devices Trainers are expected to undertake regular DSD Support sessions across Gwent Police and South Wales Police covering the whole portfolio of DSD solutions/products, and so a basic understanding of all DSD solutions/products will need to be developed in the role.
• Members of the team will also support operational deployments within the Digital Services Division, such as mass rollouts of devices (mobile phones, laptops, body worn video etc), or supporting front-line users in the use of digital solutions during critical or major incidents.

What skills and experience do we need you to bring to the role:

• We are looking for someone who has an excellent working knowledge of Microsoft 365 products to be able to deliver training to end-users across Gwent Police and South Wales Police.
• You will be comfortable speaking in front of groups of Police Officers and Police Staff at all ranks/grades to deliver training and presentations.
• Demonstrable commitment to your own Continued Professional Development will set the example to those who you will be delivering learning.
• We are looking for someone who is computer literate and proficient in Microsoft applications as well as being generally proficient with IT solutions, with an interest in problem solving.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

This role is suitable for part time/job share workers 

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

If you would like any more information about the role, please contact the team’s Inspector Gareth.Tanswell@gwent.police.uk or Sergeant Daniel.Fallon@gwent.police.uk

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, click here for more information. Please note the successful candidate must be willing to undergo vetting to the required level.