Disclosure Agent/Clerk

North Wales Police
Police Staff
Operational Support Services
Disclosures Unit
St. Asaph Unit 31
Scale 4
£21,135 - £23,406
Full Time

Make a real impact as a Disclosure Agent within North Wales Police, where you’ll provide a crucial service in the protection of vulnerable people. You’ll be working alongside a team of experts processing and divulging disclosure checks on behalf of the Disclosures and Barring Service (DBS) and outside agencies, into the criminal background of applicants for roles which involve the applicant having substantial access to children and vulnerable adults.


This Disclosure Agent role offers a unique opportunity for career progression as you grow in the role, and where you’ll secure a permanent position within an organisation that truly supports your development and success in the workplace. You’ll be fully supported in getting to a place of using your own judgement when it comes to making complex decisions and over time will enable you to manage your own workload with confidence.


This role offers the opportunity of agile working remotely from home and some office working.


Here are some of the accountabilities of the Disclosure Agent role:

  1. Process incoming application forms, ensuring they have been completed thoroughly and accurately, liaising with other Police Forces where appropriate and returning incomplete and inaccurate forms.
  2. Utilising the Police National Computer (PNC) alongside an array of other systems, to ascertain if the subject has any recorded convictions or non-conviction information held by North Wales Police. Whilst updating all systems with current and additional information from application forms such as additional names used and current address.
  3. Verifying details obtained against the subject, quality checking for any inaccuracies and obtaining further information when required.
  4. You’ll be confirming the outcomes of the disclosures by using the national Quality Assurance Framework to assess relevancy, and produce reports discarding information for non-disclosure and documenting the rationale to support decisions.  
  5. Collaging and analysing information and submitting enquiries to the Supervisor where further investigation is needed, or for those with non-conviction information where guidance is required as to how best to proceed.


The experience you’ll need to be considered for the Disclosure Agent role?

  • NVQ 3 level qualification and/or relevant Administration experience.
  • Proven work experience in the collation, analysis and evaluation of information.
  • An excellent ability with IT systems, which includes a working knowledge of Microsoft Office.
  • The ability to prioritise and organise work, and respond positively under pressure.
  • Proven communication skills, both written and oral, together with the ability to work well in a team environment and on their own initiative.
  • Use of professionalism in terms of confidentiality and access to sensitive information; and especially as you’ll occasionally be working from home.


In line with our Welsh Language Skills policy, we’re committed to being a bilingual organisation. Prior to appointment, you’ll be required to demonstrate an attainment of Level 2 in spoken Welsh. This means that you can understand and pronounce Welsh place names and an ability to understand and use simple everyday phrases. During your probation period we’ll fully support you in achieving Level 3 skills. Anyone within North Wales Police or other forces can transfer with their current level of Welsh and we’ll support you in developing these skills. You can find out more by visiting our Welsh Language Resources Page.


Find out if you’re eligible for Positive Action.


Closing date:  1st February, 2021

Interviews will be held on the 16th and 17th February, 2021

If you require any further information about this role please do not hesitate to contact: SSFRecruitment@pnn.police.co.uk



This opportunity is closed to applications.