Survey and Quality Assurance Officer

This is an outstanding opportunity to join North Wales Police as a Survey and Quality Assurance Officer. You’ll be joining on a temporary contract, working full time hours within an organisation that will truly support your success in the workplace.

In this role, you’ll be responsible for delivering in-house victim surveys including victims of domestic abuse and modern day slavery, ensuring all safeguarding processes are fit for purpose and effectively followed.

What do some duties of the Survey and Quality Assurance Officer role entail?

• Develop and maintain an in-house survey function including all necessary processes and procedures and line management of survey interview staff.
• Develop surveys and consult with Service Leads and Business Intelligence to ensure the surveys being undertaken:
  • Provide the information required to improve services for victims
  • Meet the requirements of Home Office guidance
  • Meet standard levels of quality in survey design to avoid bias
  • Are user friendly for victims to complete
• Develop and maintain safeguarding processes, in consultation with Service Leads and Business Intelligence, to be used before contacting victims that will:
  • Meet the needs of the Force to safeguard victims
  • Take consideration of national best practice
  • Provide reasons for exclusion from the sample
  • Ensure that a wide range of victims are contactable
• Undertake safeguarding checks of the whole victim sample following all processes and documenting all decisions made in relation to exclusions.
• To recognise and bring to notice any deficiency in Force procedures and performance in relation to the surveys.
• Assist in the maintenance and review of policies, procedures, codes of practice, action plans and other relevant documentation making recommendations where appropriate.

What will I need to be considered for the Survey and Quality Assurance Officer role?

• HNC/D or equivalent qualification in a business related area, or an equivalent amount of proven relevant experience.
• Excellent interpersonal & communication skills to be able to:
  • relate confidently to staff at all levels of the Organisation
  • be able to use these skills to ensure these staff complete their assigned actions
  • work on own initiative and as part of a team
  • ascertain/collect information and convey into a comprehensive, easily understood format
• Good IT skills including data handling.
• Understanding of quality assurance processes.
• Self-motivated with good organisational skills and the ability to prioritise and meet deadlines whilst ensuring accuracy and attention to detail is essential. An inquisitive, investigative mind would be beneficial.

North Wales Police are a bilingual organisation and for this role, you’ll need to demonstrate Level 3 Welsh skills, which means you’re able to converse partly in Welsh and write informal communications. You can find out more by visiting our Welsh Language Resources Page.

Positive Action - are you eligible?

We recognise that everybody’s needs are unique and different. Our Workforce Representation Team offer a variety of initiatives including providing appropriate advice, encouragement and support throughout the recruitment process. If you’re from a Black, Asian, Minority Ethnic (BAME), minority religion group, Female, Male, LGBT+, or have a disability – the Workforce Representation Team may be able to offer you Positive Action support depending on the role you are applying for. Visit our Positive Action page to learn more about how this works and our commitment to equality, diversity and inclusion.

How do I apply?

Please submit your application via the North Wales Police website, ensuring you provide details of your relevant previous experience for this role within the Supporting Statement in the Application Form.

Closing date: 28.06.2021

If you require any further information please contact the North Wales Police Recruitment Team: SSF.Recruitment@nthwales.pnn.police.uk