Customer Services Assistant Apprentice (Helpdesk)

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South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

The South Wales Police Apprentice programme is an excellent opportunity for you if you are wanting to develop your workplace skills alongside gaining an academic qualification.

Becoming part of #TeamSWP will offer you a unique learning experience where you will contribute to real life projects in a complex and diverse environment. We value individuality and encourage new ideas and creativity that will contribute to our success as a force and make a difference to society. We are looking for people with diverse skills and experiences who are innovative, driven, ambitious and above all, talented individuals who aspire to be our leaders of the future and wish to join our successful team.

Our apprenticeship programme is paid and is for a period of 12 – 18 months (dependent upon reaching the requirements for the qualification) starting in September 2023. It is a level 3 apprenticeship and you will be expected to complete a Level 3 qualification alongside your work with South Wales Police. You will be supported through the course by a tutor from the college and by your team in the workplace. At the end of the qualification, you will be able to apply for a permanent role within South Wales Police.

The Joint Digital Services Division is seeking to recruit a Customer Services Assistant Apprentice to work on the 102 Helpdesk, providing a single point of contact for staff and officers, from both South Wales Police and Gwent Police, relating to systems queries via email and telephone. In addition, the role will work as part of the Business Support Branch providing business administration to wider department, such as arranging meetings, minute-taking, placing orders and providing general administrative support.

The successful candidate will need to be proficient in Microsoft packages such as Word, Excel, PowerPoint, etc and will have previous experience in both customer services and office administration. 

The apprenticeship includes completion of the requirements of a Level 3 apprenticeship qualification in Business Administration. 

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

Please note to be eligible for the SWP Apprenticeship Programme you must:

• Have a good standard of education to at least GCSE A-C grade, including Maths and English, or be able to demonstrate equivalent skills and abilities.
• Be a British Citizen, citizen from the European Economic Area (EEA), Commonwealth citizen or foreign national with no restrictions on your stay in the United Kingdom.
• Not have previously completed an apprenticeship, internship, or graduate programme with South Wales Police.
• If you are applying for a South Wales Police Staff Apprenticeship as a career change opportunity then the role you apply for must be of a different discipline than any previous qualifications you hold. For example if you have a ICT degree you would not be able to apply for the ICT apprenticeship, but could apply for the Equality, Diversity and Inclusion apprenticeship.

Don’t miss this excellent opportunity, apply today and join #TeamSWP

This role is not suitable for part time/job share workers due to operational requirements.

The successful Candidate must be willing to undergo vetting to RV Vetting.

If you are currently involved in a PSD Investigation then you will not be eligible to apply for this role.