Support & Development Officer

Job Advert – Support & Development Officer

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Support & Development Officer in the Joint Digital Services Division.

Could you be who we are looking for?

About the team/Department you will be joining:

• The Joint Digital Services Division (DSD) delivers a joint digital strategy across Gwent Police and South Wales Police to enable both forces to develop and implement new ways of working and deliver policing to our communities.
• The role will sit within the Business Systems branch of DSD who are responsible for support and development of forces primary ERP applications.
• Our office is based at South Wales Police Headquarters in Bridgend, but we offer a hybrid working policy which supports working from your home.

About the role and your key responsibilities:

• Support
• You will investigate and resolve application issues from business areas such as HR, Payroll, Finance and Procurement, Rostering and Learning & Development. Typically, you will be the point of contact for one of these areas, but may be required to cover multiple areas where knowledge overlaps.
• Queries may include providing help and guidance to end users or resolving errors which appear within the application.

• Development
• You will work with business areas to capture requirements for developments within the constraints of the application. These may include creating new fields for data entry, setting up new reports or applying business logic to processes (workflows, process maps etc).

 What skills and experience do we need you to bring to the role:

• Experience of testing systems and diagnosing and rectifying faults within such systems.
• Ability to manipulate data sets using Excel (using lookups, concatenation, if statements etc).
• Excellent oral and written communication skills and be able to communicate complex information to diverse audiences effectively.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

If you would like any more information about the role, please contact Philip Edwards philip.edwards2@south-wales.police.uk

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police