Customer Services Assistant

South Wales Police
Police Staff
Digital Services Division
Digital Services Division
HQ, Bridgend
£23,154.00 - £24,462.00
Full Time

08/03/2024, 15:00

Would you like a career like no other? If so… Join Us

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Customer Services Assistant in the Joint Digital Services Division.

Could you be who we are looking for?

About the team/Department you will be joining:

  • The Joint Digital Services Division (DSD) delivers a joint digital strategy across Gwent Police and South Wales Police to enable both forces to develop and implement new ways of working and deliver policing to our communities.
  • There are four branches within DSD and the Customer Services Assistant role will sit within Business Support alongside the rest of the helpdesk team and the project support team..
  • Our office is based at South Wales Police Headquarters in Bridgend, but we offer a hybrid working policy which supports working from your home.


About the role and your key responsibilities:

  • The role will work on the internal helpdesk and will be assisting internal customers from both South Wales Police and Gwent Police.
  • The role will be supporting customers to resolve some queries at first point of contact.
  • The Customer Services Assistant will also assist our second line support team, logging queries and doing initial system checking to identify issues.
  • The Customer Services assistant will also conduct day to day administration to support the wider Digital Services Division.


What skills and experience do we need you to bring to the role:

  • If you have previous customer services experience, we would love to hear from you.
  • We are looking for someone who is computer literate and proficient in Microsoft applications.
  • We would like you to have an interest in problem solving and experience with computer systems.


There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

If you would like any more information about the role, please contact our Customer Services Manager or Customer Services Supervisor

This role is suitable for part time/job share workers 

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, click here for more information. Please note the successful candidate must be willing to undergo vetting to the required level.

Click here  for information on how to complete our online application process

This opportunity is closed to applications.