Licensing Officer

Would you like a career like no other? If so… JoinUs

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to #JoinUs as a Licensing Officer in our Licensing Department, 18.50 hours per week.  Could you be who we are looking for?

About the team/Department you will be joining:

The department is based at Cardiff Bay Police Station and is a highly regarded team of police staff and police officers who work closely with the licensing community and the Local Authority to ensure the delivery of the licensing objectives across Cardiff and the Vale. Under the line management of the Community Safety Team, they play a vital support role in keeping the people of South Wales safe. The role will include consultation and proposing licensing conditions as well as investigations where apparent breaches occur. This role requires good written and oral communication skills and attention to detail.  

About the role and your key responsibilities:

The role of a Licensing Officer will involve:

Carrying out general administrative duties. Operating associated machinery/equipment which may include associated information systems and telephones, within specialist units/departments and may monitor the allocated budget.

Receiving and responding to enquiries from customers, including complex queries related to area of work. Providing relevant information, based on existing departmental procedures. Dealing with straightforward and escalated queries and escalating more difficult or complicated queries. On occasion the role may involve interacting with, and pro-actively supplying information to community groups and members of the public.

Presenting a positive image and service to both internal and external customers. You will be required to effectively engage with internal and external customers at all levels, in order to provide a high-quality standard of service. You will need to maintain confidentiality in relation to data protection issues and Management of Police Information (MOPI) standards.

Organising, scheduling, and attending events/meetings resources including equipment/ people and systems as directed. Planning and organising own work and/or contributing to departmental project. Co-ordinating with other team members. At times contributing to local community priorities.

Following, creating, and amending processes for use by self and others related to areas of work. Quality assuring processes for use by self and others as directed. Checking stock levels and requesting supplies. Receiving and processing various types of transactions.

Creating, storing, maintaining, retrieving, and updating records/data both manual and electronic on local and national systems. Using and understanding common systems relevant to the area of work to enable manipulation of information and initial investigation of customer queries/problems.

Based on a specific brief, writing, and presenting findings or information to include recommendations and actions. Gathering and collating research information for self and others. Following up enquiries as directed.  In addition, the post-holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.

Essential Skills for the role:

Must have a good standard of education to at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities.

Must have a valid, full driving licence

Must be computer literate and proficient in Microsoft applications.

Must have a thorough working knowledge of relevant legislation in particular the Licensing Act 2003, Gambling Act 2005. This should include any subsequent legislation and case law.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more, click here for more information.

If you would like any more information about the role, please contact Inspector Jeff Lewis on  07870 854430

This role is suitable for part time / job share.

The successful Candidate must be willing to undergo RV Vetting.

Please note, if you are subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, click here for more information. Please note the successful candidate must be willing to undergo vetting to the required level.