Force Communications Suite Operator

Gwent Police
Police Staff
Protective Services
Force Communication Suite
Gwent Police Headquarters
£18951 - £25380
Shift, Weekend Working
Full Time

The full recruitment process including application form, assessment centre and interview can be conducted in Welsh or English depending on candidates preference. To support candidates applying in Welsh it is suggested that you change Language to Welsh on the Jobs Posting Board

Force Communication Operators are highly trained and skilled, they deal with all emergency calls received through 999 and all non-emergency calls received via 101 and the Switchboard. In addition to recording incidents and giving advice, the operators are also responsible for the dispatch and control of police resources, making sure the right officers are in the right place at the right time. We are looking for enthusiastic and ambitious applicants with a positive approach and good telephone manner with people and would encourage potential applicants to apply for the ride along scheme to gain insight into the role (Link on Join Us Section Gwent Police website)

We are proactively recruiting for Welsh Language speakers in order to support the organisation in meeting demand from the public and compliance with Welsh Language Standards.


Assessment Centre : Welsh Language 15/10/20 & English Language 16/10/20 (possibly 15/10/20 in addition)

Interviews = Welsh Language 2/11/20 , English Language 2/11/20 and 3/11/20

Planned start date = 11/01/2021

Please refer to the job description and evidence each area of the person specification that states application form next to it and the word count for each section.

Please state the title of the area you are evidencing and provide the evidence in the following box. To add the next area, select add another instance for each area that is required as stated on the person specification.

Please also refer to the candidate guidance on the website that provides more detail on how to  structure your response.

We pay a Living Wage to all our employed staff and agency staff who work with us.

This opportunity is closed to applications.